I would like to publicly acknowledge my gratitude to the technical support staff at IC, particularly Mary Anne Skinner, I can't tell you how many times she has come to my rescue. Mary Anne is super responsive, has intricate knowledge about IC, and is always a pleasure to work with.
- Kiki Moses | IT Coordinator | Cayuse Prairie School District
My interaction with School Services of MT has been on the Infinite Campus support side. Mary Anne Skinner is a fantastic support tech to work with. She is very knowledgeable in the support she provides for Infinite Campus and very timely. When we have a priority issue she makes it her priority as well in order to solve the problem as quickly as possible, her response time is tremendous. It is a pleasure working with an organization such as School Services of MT and professionals such as Mary Anne.
- Rick Lyytinen | Database and Communications Tech | Belgrade School District
My experience with School Services of MT and Infinite Campus has been interesting. When I started this position I had not even heard of Infinite Campus. It is just an online database, how hard could it be? Oh boy was I wrong. There is so much functionality, tweaking, configuring, and maintaining; I was lost within days. So what did I do? Of course, I called support where I was connected with Mary Anne Skinner, who frankly has saved my bacon more times than I can count. She is very professional, very responsive and most of all, VERY SMART! You can tell she is a master of the system because I have thrown her more curveballs than a world series pitcher. She has always gone above and beyond to make sure that anything we need has been taken care of, and has been proactive to ensure that we are always head on trends, and system issues that could potentially derail our school. The time I have saved not having to go through page after page of Infinite Campus Wiki, troubleshooting, and knowledge base articles has been amazing. I cannot stress how much I appreciate her and the rest of School services of MT.
- Cody Cook | IT Coordinator | Glendive Public Schools
My experiences with Mary Anne the past two years have been nothing short of amazing. Some days I can’t get through my day without several emails to her. She is always prompt, cheery and helpful. I love that I can reach out at any time and she always gets back to with an answer or a solution. I am in my 7th year of being IC administrator as well as the high school registrar, so I am often juggling 2 hats that sometimes require her attention for both. I used to have to call the 1-800 number and get a different person almost every time, now I just shoot Mary Anne an email which is much more effective. We have developed a personal relationship that she understands what I know and what I am not sure of, which I appreciate so much! I had the pleasure of bumping into her at a training and it was so wonderful to put a face to my go to girl!!!
- Lisa Peterson | PHS Registrar & IC Administrator | Livingston School District
As a first year Principal here at Rocky Boy I was thrust into a situation of learning how to use Infinite Campus basically on my own. After many frustrating weeks early in the year I was connected with School Services of Montana support person Mary Anne Skinner. Never did a drowning man need a life preserver more than I needed her. The support and help I received from her was definitely lifesaving. I was able to get help and answers to simple and complex support issues quickly through phone contact and email. Having worked in the software industry with the Oracle Corporation for 15 years I quickly realized the value that School Services of Montana and Mary Anne were to me. I myself had worked in a help desk support role at times and can say they are top notch. Not only does Mary Anne give quick and reliable customer service, she does it with awesome sense of humor that made my pain so much more bearable. Great lady, great company, and I could not have made it through this first year without them.
- Rick Hall | 7-12 Principal | Rocky Boy 87 J&L
Thank you so much! (coworker) will be overjoyed!!
HAPPY VALENTINES TO YOU AS WELL!! BECAUSE WE ARE LOOVIN YOU TODAY!! :)
-Maria Neff | Administrative Assistant | Sidney Public Schools
[Note sent to Mary Anne Skinner regarding resolution of an issue with the Infinite Campus Food Service Module]